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DM Clinics Mulgrave respect your rights to Privacy and considers all information you have provided is personal information for the purposes of the Privacy Act 1998. Your medical record is a confidential document, it is the policy of this practice to maintain security of personal health information at all times and ensuring this information is only available to authorised members of staff. DM Clinics Mulgrave collect personal information primarily to enable us to provide health care services to you in the most appropriate and efficient way. DM Clinics Mulgrave follow a process for collecting and transferring personal information and clinical records. Please ask your Medical Practitioner or the Practice Manager for details transferring records and if a fee applies with the process. DM Clinics Mulgrave comply with the Health Privacy Principles and National Privacy Principles as set out in the Health Records Act Victoria 2001 and the Privacy Act 1988. They are available at www.oaic.gov.au/privacy/privacy-act/australian-privacy-principles

This practice acknowledge that patient complaints are an important source of customer feedback. Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider. If a satisfactory outcome is not achieved then a complaint can be directed on the Health Services Commissioner, 26 th Floor, 570 Bourke St, Melbourne VIC 3000. Ph: 1300 582 113, F: 03 9032 3111, E: hsc@dhs.vic.gov.au , Web: www.health.vic.gov.au.